Terms and Conditions
Yorkshire Water Features are a family business committed to ensuring the highest quality of all our products and the satisfaction of our customers. We have designed and hand-make a good proportion of our product range and where that is not the case, have gone to great lengths to ensure all other products are also of premium quality.
Formal T & C's are a legal requirement but we will always strive to "go the extra yard" beyond these to ensure your satisfaction based on traditional values of fairness, honesty and trust.
We always make every effort to get our products to you as quickly as possible. You will be notified within 2 working days if there is to be a delay and will be given the option to cancel your order.
Oak Barrel Products – these are handmade to order and delivery is 7 – 14 working days
Stainless Steel Products – these are all in stock and delivery is within 5 working days
Granite Flowforms – these are stock items and delivery is within 7 working days
Mystic Magic Taps – these are handmade to order and delivery is 7 – 14 working days
Lights / Pumps etc – these are stock items and delivery is within 5 working days
URGENT ORDERS ? – call us and we will always try to accommodate urgent requests
Delivery will be charged at varying rates per each individual item. This is dependent on the size and weight.
We normally deliver 5 days a week from 0800 - 1800 hours.
Saturday deliveries are possible but contact us for the exact prices ( normally £25 surcharge )
Some items are too large to be shipped by normal courier and will be sent via an alternative courier on a pallet, details will be advised once you have placed your order.
Returns or cancellations
All our products are checked and securely packaged before despatch. If when you receive your goods they are damaged, you must notify us by email at firstname.lastname@example.org within 24 hours of receiving your order. We will then arrange to replace the goods. All orders must be checked on delivery to ensure there is no damage to your purchase. If you find any damage – do not sign for the item. We require a strict policy on this as these are the same conditions applied by the couriers (TNT) and unless notification is received immediately, no responsibility will be accepted.
You may cancel your order and receive a full refund if we cannot achieve our quoted despatch time. You have the right to cancel your order up until the time of despatch ( Not including bespoke items) and once an order has been delivered you will have a 7 day cooling off period in which time you have the right to cancel and receive a full refund. If you decide within the 7 day cooling off period you do not want this item we will refund the goods in full but we will deduct the initial delivery cost to deliver and any collection costs incurred. Your statutory rights are not affected.
Price quoted include V.A.T at 20% - Delivery costs are added at checkout.
Due to on- going product development and innovations we reserve the right to change or modify any items without providing prior written notification.
We accept payment by Visa, Mastercard, Switch, Solo and Delta via this website. Payment will only be taken once the order is confirmed and you have accepted our terms. Also the payment you make online will only be processed either when bespoke items are submitted to our workshop for manufacture or when goods are ready for delivery.
If you wish to issue payment by other methods then please phone or e-mail us with the relevant details and we will contact you and make the necessary arrangements.
Our payment hotline is 01709 798102 or 07951 332666 and available from 8am - 6pm - Monday to Saturday
Product pictures and descriptions are designed to give an accurate view of the style of products. Specific and Individual product guarantees are always included within the product description
If you have any complaints please e-mail us at email@example.com or contact us using the details listed on the contact page of this website. We will acknowledge complaints via email within 24 hours. Postal complaints within 5 working days. When acknowledging complaints we will also advise you what steps we are taking to resolve the issue and the time-scale involved. We will do everything in our power to resolve your complaint immediately and will always keep you advised on the current position.
IMPORTANT NOTICE: Pumps will only function properly if submerged in water at all times. Failure to have enough water in the sump will damage the pump and you would be liable for the full cost of the replacement item. Also during the winter months if possible it is prudent to cover your water feature or place the product in the Garage to preserve the appearance. During sharp frost it is adviseable not to use the water feature as the water may be frozen and it will damage the pump.
We reserve the right to refuse a refund if the supplier/manufacturer feel the products have been mis-used or not handled correctly.
All information you provide us with will be treated in the strictest confidence. Your details will not be passed onto any other third party except to the courier used to deliver your goods.
As part of our continued improvement programme we reserve the right to change or modify any items without giving prior notice.
Yorkshire Water Features Ltd
4,Cockhill Field Lane
Tel: 01709 798102
VAT No: 129 0988 84
Registration No:06821012 in England
Last Updated on 1st March 2012