Water Features and Water Butts
We deliver them to you on a pallet.
Tubs and Planters
Your order will be sent by a courier company or in the case of larger items will be on pallets. If you are not in when they try to deliver, they will usually leave a card letting you know there has been an unsuccessful delivery attempt and giving you a number to call to rearrange delivery or an address from which you can collect the parcel. You'll be given a chance in the checkout procedure to leave instructions that we will pass on to the carriers, although please note that we cannot guarantee they will always adhere to them. Please note that for some large or heavy items, it may be impractical for carriers to deliver to a specified point and may limit delivery to kerbside. Usually our palletised service operators are happy to wheel the pallet to some suitable place of safety/shelter.
Where do you deliver to?
We can usually deliver to all areas of Mainland UK and Southern Scotland however some items may incur an additional charge for Northern Ireland and the Scottish Highlands. If in any doubt pease request a price for delivery prior to commiting to buy.
What about outside the UK?
Please request a price for delivery outside the UK
How quickly do you deliver?
We aim to prepare and deliver all items within 7 - 14 working days – any delays will be notified at time of ordering.
Signing for delivery
Before you sign for the goods, please inspect the product inside the box to ensure that everything has arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before before they came into your possession.
Can I ask for the goods to be left round the back?
No - the palletised delivery service require a signature from the person taking delivery from them.
Access Difficulties
If your premises have any access problems for large vehicles, please contact us to discuss. Otherwise we will assume that you authorize us to leave your order at our courier’s discretion at a nearby location.
Can I ask for delivery on a specific day or specific time?
Our standard service is within 3 days of despatch, premium services are available as follows;
Delivery before 10.30am Plus £25
Delivery before Noon Plus £10
Timed Delivery (After 10.30am) Plus £20
How do I track my order?
If you have a query about your order please call us on 07951 332666
Items ‘made to order’ cannot be cancelled.
All our water features and water butts are made to order and once ordered cannot be cancelled
Damaged items
Very occasionally, and despite our best efforts in this regard, items can become damaged in transit.
Before you sign for the goods, please inspect them to ensure that they have arrived undamaged. We pack our goods extremely carefully and damages are rare, however, once you have signed for the goods it may not be possible to prove that the damage occurred before they came into your possession.
Damages correctly notified will be replaced free of charge. However if you choose to cancel the order at that point rather than accept a free replacement, you must return the goods to us at your expense.
Faults and warranties
All our products have at least a one year manufacturer's warranty Faults are very rare, but if you consider an item to be faulty please call us immediately. We may be able to help solve the problem over the phone. If the item needs to be returned for inspection, please check with us how the item should be returned. Faulty items will be repaired or replaced.
Yorkshire Water Features Ltd Registered in the UK no 6821012
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